Privacy Policy

The privacy of your personal information is of the utmost importance to Mdex ("Mdex", “Complexe Mdex”, "Complex Mdex", "we", "us" or "our", as appropriate). This Privacy Policy covers the information that we collect about you or that you provide to us online through our website located at http://www.complexemdex.com. By visiting our website and/or registering as a user, you agree to be bound by the terms and conditions of this Privacy Policy.

COLLECTION AND USE OF PERSONAL INFORMATION

Information you provide:

We may collect your personal information such as your name, contact information and e-mail address when you communicate with us to obtain information about Mdex, when you make an inquiry through our website or when you willingly subscribe to our services. We will only use this information to contact you in order to answer your questions and requests or to provide you with the information or services which you have requested. Our third party payment service providers may also collect your financial information such as your credit card number or bank account number when you willingly subscribe to certain services through our website. This information will only be used to process your payment.
 

Technical information:

When you visit our website, we may collect, using electronic means, technical information that does not by itself identify a specific individual. This information (sometimes referred to as "non-personally identifiable information") may include the IP address of your computer and which browser you used to view our website. This technical data is aggregated and used to measure and improve the effectiveness of our website. We do not attempt to combine this technical data with the personal information we collect on our website.
 

SHARING OF PERSONAL INFORMATION

Unless we have your express consent, we will not sell, rent, share or trade your personal information to any third party, except to service providers that we use to facilitate or outsource one or more aspects of the operation of our website. These service providers which may be located in Canada or in the USA are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any purpose other than to facilitate the specific outsourced related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. We treat all information you provide as confidential.
From time to time, we may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves.
 

SECURITY OF PERSONAL INFORMATION

We will use reasonable security measures to protect your personal information against unauthorized access. Please be careful whenever sending personal information to Mdex via e-mail. E-mail is generally not a secure means of transferring information. We therefore cannot guarantee that this information will not be lost or used in a fraudulent manner and we encourage the use of e-mail encryption to communicate with us.
 

GOVERNING LAW AND JURISDICTION

The laws of the Province of Quebec shall apply to the interpretation of this Privacy Policy notwithstanding any conflict of law provisions. The courts located in the judiciary district of Montreal, Quebec, shall have exclusive jurisdiction over any dispute pertaining or related to this website or to this Privacy Policy.
 

CHANGE IN PRIVACY POLICY

If there is any material change in our Privacy Policy, the revised statement will be posted on this website. Regardless of any changes we make to our Privacy Policy, we will only use your personal information in accordance with the version of the Privacy Policy in place at the time you provided your information, unless you later give your express consent for us to do otherwise.
 

CONTACT FOR QUESTIONS OR CONCERNS

If you have questions or concerns regarding this Privacy Policy, or if you wish to review, edit your personal information or request that we delete personally identifiable information stored in the databases we actively use, please contact: privacy@complexemdex.com. Unless restricted by law, we will take all reasonable steps to functionally delete your information from our database(s) upon request, although we may keep a copy for archival purposes for as long as necessary in our opinion. We will respond to your request to access, update or delete your information within thirty (30) business days. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details (in a secure manner) to help us to respond to your request.

This Privacy Policy was last updated on September 16th, 2016.
Please note that both the English and French versions of Mdex's Privacy Policy have equal legal value.